Frequently Asked Questions (FAQs)

This page contains information to help customers when they have questions.

General

How do I go about getting some analysis work done?
Purchase the kit from any Hastings Deering branch, take the sample as instructed, return it to us using the included pre-paid mailing option and we’ll do the rest.

Can I buy the kits on-line?
Yes, these can be purchased by emailing us, using the part numbers shown here.

When I get results, what will it tell me?
Depending on what you have analysed, you will receive an analysis of the key parameters as well as advice as to whether your values are typical or atypical. Also included is a commentary on suggested maintenance, if required.

Can I view my results online?
Yes, results are available through our secure online Oil Commander page. This package allows you to view your results live anywhere in the world, where Internet access is available.

Getting the most from your express post satchels
We work hard to process your samples in a timely manner, but there are some things that you can do to reduce the time it takes for you to get your results. Please take the time to read this guide on how to get the most out of your Express Post Satchels.

Oil Commander

Oil Commander allows you to manage your Fluid Analysis program on line. This internet based product shows you your information in real time from anywhere in the world you have web access. You can print sample cards, review data, graph trends, record maintenance information, track your samples and many other tasks with this powerful product. If you do not have access to your samples online, contact our team today to get online.

 Glossary of Report Abbreviations
 Oil Commander Navigation
 How to print a sample card (Includes Browser settings)
 How to action a Filtergram analysis
 How does visual inspection works